'Service Mantras' previously held public programmes - Participant's Comments
Participants' Comments
Participants' Comments
Participants' Comments
Participants' Comments
SERVICE MANTRAS Programme in Bangladesh'Service Mantras' 21st October 2015
Surpass 'Amelia'
Great Experience at JW Marriot
Service Experience
Common Sense Approach in Service
Take the Initiative at Your Level
Brain Storming 
Did the Company do Something Great
Establishing an Edge
Service is Never an Option
Continuing to offer the Service
Experience Modifies Expectations
Continuous Improvement in Service
Pratice 'Easy Things First'
Positive Approach
Paying Attention to Details
Study the Customer
Manage Pain Points
What do you do with Internal Customer Feedback
Being Happy at Work
Fashion our Passion
Strengthening Relationships
Make it PERFECT'Service Mantras' 19th May 2015
Service Mantras Introduction Part 1
Service Mantras Introduction Part 2 
Relevance & Service Mantras
Customer Service Excellence Culture
Human Touch
Common Sense Approach
Need to Maintain Consistency
Taking Initiative
Three Levels in Service
Attributes in a Service Culture
Simplicity
Accuracy
Handling Service Mishaps
Managing ' Pain Points'
Intention Good; Action Good
Service Mantras Introduction
Performing an Ordinary Act in an Extra Ordinary Way
Use Technology to Enhance Connectivity
Customer Service Excellence Culture
Service Initiative
Catch Them Young
Identify External Customers
Do Not Say Can't Be
Service Continuity
Happy Employees Create Happy Customers
Look at Customer Convenience
Facts are Obvious
Billing Proof
Complain is a Gift
Stretch to Make a Customer Loyal to The Entity
Lifetime Value
Net Promoter Score
Service - common sense approach
Personalised the Offer
Service Mantras Conclusion
